Frequently Asked Questions

Cake Order

Whatsapp us at 94529969 (no calls please) or email us at tingsbakery@gmail.com. Customer can dm us in our FB or IG too. We can discuss in detail and will send a form for order placement. Alternatively, customer can directly place order from our website.

Sure! Do take note that the reference images are not originated from us. Hence, the actual outcome may not look 100% exactly same. We would love to churn out a unique cake for customer’s event and not recreate another cake artist’s work or even our own past works. ​

Yes. However, we may not have many samples for a particular theme as we’ve done thousands of different themes before and not only one particular theme. Therefore, we may send some google reference images as well.

At least 1 week in advance. As we go by first come first serve basis, normally we will advise customer to book asap before the date slot is full. We do accept urgent orders with additional charges depending on our availability and cake complexity.

No. Every customized cake is unique and price depends on the design complexity. Do contact us for an accurate quotation.

All our cakes are made to order and we only use ingredients of the highest quality. Every cake is freshly baked and free from any artificial preservatives. Cake designs are customized and all are handmade from scratch instead of machine. ​

About the Cake

We have chocolate, red velvet, vanilla, chocolate banana, cookies & cream. Other flavours like lavender earl grey, peanut butter chocolate and vanilla lemon are available upon request.

The cake sizes given are in inch and kg. Inch is the diameter of the cake and not the height. Kg is the weight of the cake.

We do not have the cert but rest assured that the production process of all our cakes contain no pork, lard and alcohol. The ingredients are 100% Halal.

As our cakes are all made to order and our ingredients are all fresh without preservatives, we will advise customer to consume the cake within 2 days.

For pinata & cream cake (with or without fondant deco), please keep refrigerated. For fondant cake, please keep in air-conditioned room.

It depends on cake designs. Some parts of specific cakes may be made of styrofoam or wire to secure the cake. Some cakes use toy figurines as cake topper too.

The recommended pax for every size is just a guideline. It is recommended to get a bigger size if every pax needs a second helping on the cake. We will not be responsible if the size ordered is not enough for all the pax.

We will provide one plastic knife and 1 big candle.

Payment

Our company policy only accept full payment once order is placed. Do note that a completed order form doesn’t secure a booking until payment is being made.

After order is confirmed, we do not accept cancellation and refund. Customer can postpone to another date (subject to availability) and we will hold the booking. Tings Bakery strictly do not accept threatening behaviour such as post on social media or make police report in exchange of refund.

We do not accept COD as all our cake orders are customized cakes.

Collection / Delivery

Our shop operates from 12.30 pm to 9.30 pm. Do take note self collection available from 12.30 pm onwards and delivery timing is available between 12.30 pm to 7 pm. We are using our own in house delivery personnel to ensure the delivery process is smooth and cake is delivered in perfect condition. Therefore, do give us 1-2 hours range gap due to traffic. Delivery timing will be updated 2 days before the delivery date.

Our delivery personnel delivers in batches. If there is special request for delivery timing, there will be additional charges of $15 for us to arrange a separate trip.

It will depends on our slot and delivery availability. There will be additional charges for delivery as well.

Delivery to Tuas, Sentosa, Jurong Island and Changi Airport will incur additional $15 delivery fees.

Do check the cake condition upon delivery. If the cake is damaged at the point of delivery, do contact us and pass the cake to our delivery personnel for us to do a replacement or alternative arrangements. We do not take responsibility of cakes damaged after acceptance of the cake.

Our delivery personnel will give customer a call and wait for a maximum of 10 minutes at the location. If no one is present to collect the cake, customer can arrange for a re-delivery with additional charges of $30. Re-delivery or switching to self collect can only be done within 1 day to maintain the freshness of the cake.

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