Orders & Payments
We only accept full payment for all our orders. Orders are only confirmed upon receiving payment.
Payment is not refundable in any circumstances unless the cake is severely damaged due to our negligence.
Once an order is confirmed, no refunds will be given for cancellation.
Tings Bakery reserves the right to cancel the order if there are continuous dissatisfaction or endless additional free requests on the cake order before the order is being prepared.
Tings Bakery strictly do not accept threatening behaviour such as post on social media or make police report in exchange for a refund.
Cake Design & Cake Handling
Do note that throughout discussion we or you may send some sample pictures of cake for your reference. The actual cake may not be exactly same like the sample picture as each cake is unique in their own way. Our cake artist will do their interpretations and creativity of the design provided and not all the time create carbon copies of the reference image. Our cakes are handmade and it will not be identical even when we churn out the same design. These shall not be the reason for rejecting the cakes or refund.
Tings Bakery is committed to the quality and satisfaction of the customers. However, if dissatisfaction arises from subjective matter like cake colour, taste or appearance, no refund will be provided. Again, no threatening behaviour will be tolerated.
Do take note that pinata cake and cream cakes (with or without fondant deco) have to keep in fridge. For fondant cakes, it is advisable not to place in fridge as there will be condensation once it is taken out. Do place fondant cakes in air-conditioned room instead.
Pick Up & Delivery
For self collect, please check carefully before leaving our premise. We are unable to provide refund once the cake leaves our premise.
Please arrange the preferred date and time of pick-up with us beforehand. Self pick-up is available 12.30 pm to 9.30 pm.
For delivery, timing will be updated 2 days before delivery date. Do allow 1-2 hours range of delivery timing due to traffic. While we will try to follow the time preferred by customer, delivery timing is subject to driver’s schedule. If customer is very particular about delivery timing, please choose self collection instead.
Due to our daily order quantities, we are seeking customer’s understanding that we’re unable to provide photo of every cake to all the customers before delivery.